Patient Guide
Your trusted resource for cross-border healthcare insights, hospital guides, patient stories, and expert perspectives.
Cross-Border Medical Service Flow
Four stages · seven steps
Cross-Border Medical Services
Patient Journey & Service Flow
Seven phases from first records review to recovery and return home.
We confirm the nature of the condition and state in writing whether treatment in mainland China is advisable.
Eligibility opinion letter|Records checklist
The patient speaks with the specialist directly; both sides confirm feasibility across five points — probable diagnosis, treatment plan, duration, cost and expected outcome.
Consultation record|Treatment & cost outline
With both sides aligned, the cross-border medical service agreement is activated and a named case manager is assigned.
Service agreement|Case manager
We assist with the inbound medical visa, accommodation, transport, first hospital registration and commercial insurance payment.
Medical visa|Lodging & transport|First appointment|Insurance support
The patient completes the treatment programme in hospital, with the case manager on site throughout.
Treatment completed|Discharge summary
Based on clinical need and the patient's preference: rehabilitation hospital referral, second opinion, or a wellness stay during follow-up.
Rehabilitation referral|Follow-up schedule
We assist with medical visa extension or return travel arrangements, and hand over a closing summary with the follow-up plan at home.
Visa extension / tickets|Handover summary
Sequential, not parallel
Each phase ends in a confirmation. The next phase starts only after that confirmation.
Patient input
Phase 01 needs redacted records. Phase 02 needs a joint decision with the specialist.
Our scope
Phases 04–07: visa, lodging, transport, registration, insurance, coordination, recovery and return.
Your Journey, Your Guidance
From planning to post-care, we are here to help you navigate cross-border healthcare with confidence.
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